2015-11-11

User Experiences

SOFTWARE RE-IMAGINED, JUST THE WAY YOU WANT!

The user interface which surfaces information and functionality from all your software systems onto one screen is finally here

UNIFIEDVU PLATFORM

UnifiedVU Platform is made up of two core components, a Framework and an AppStore. The Framework manages the access control and permissions system. Work Spaces are populated by adding Single Page Apps (SPAs) from the AppStore. Each App connects with a particular datasource or a software application such as a CRM, Accounting software or even a spreadsheet. When used, the App surfaces information and functionality, as programmed. Once Apps are added, the Framework supports the inter-app communications (aka the magic of the Platform), where adjacent apps subscribe to events published.

INTER-APP COMMUNICATIONS

Above Use Case is made up of the following 5 Single Page Applications (left to right), none of which are integrated with each other: Company List: CRM Contact List powered by CapsuleCRM, which displays a list of organisations tagged with “Tech Companies – Manchester” and their employees that we have in our own CRM. Customer Intelligence: UK Company records from Companies House, which displays information, officers of the company and documents filed including financial accounts, annual returns, etc. Peoplegraph which has a database full of social profiles Customer Location: Google Map Shared Documents: List of documents from edocr.com.

When you select a company from the Company List App, it publishes email address, company number and post code. Customer Intelligence app subscribes to Company Number, interrogates its own database and display matching records from its database. At this point, the app also publishes the post code. Peoplegraph and edocr apps subscribe to email address published by the Company List App, finds matching records in their respective databases and display them. Customer Location App subscribes to post code either from the Customer List or Customer Intelligence, find matching information from Google and display back. This simple technique of publish and subscribe allows unique use cases to be created, helping to boost organisational productivity.

PRODUCT APPLICATIONS

This is just the start

SINGLE CUSTOMER VIEW

Customer records in your marketing, sales, finance and support all unified in real-time on one intuitive view, saving you hours of chasing information from multiple systems and departments.

Sales Pipeline View

SALES PIPELINE VIEW

Highly visual and dynamic Sales Pipeline Views, as many as you require, over any Customer Relationship Management (CRM) system. Adopt similar pipeline views from fund raising to recruitment.

Unified Communications

UNIFIED COMMUNICATIONS

Bring all your communications channels from Twitter to Zendesk into one place, so that you can close sales faster whilst delivering exceptional customer service.

Credit Control

CREDIT CONTROL

Identify the reasons why a customer has delayed payment, before you phone them, by unifying debtor analysis with customer support and sales. This simple process can help with your upselling.

Customer Due Diligence

CUSTOMER DUE DILLIGENCE

Use the Companies House App to check the financial health of UK businesses, so that the chance of unpaid invoices reduces. Use FullContact App to verify email addresses and obtain social profiles.

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